Question 1

What is AssistYou?

Accepted Answer

AssistYou is Virtalent’s Individual Assistance Programme (IAP), a service we have invested in to support your health and wellbeing. You can use this as little or as often as you need.

An IAP is a confidential service designed to help you deal with both personal and professional challenges that could be affecting your health and general wellbeing.

AssistYou is delivered in confidence by leading UK healthcare provider Health Assured.

The Health Assured helpline is available 24/7, 365 days a year. Just call 0800 917 6470.

Find out more here:

One Pager
IAP Leaflet from Health Assured

Question 2

What services are available via the AssistYou IAP?

Accepted Answer

AssistYou is Virtalent’s Individual Assistance Programme (IAP). It’s a confidential benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health and general wellbeing.

Services include:

Comprehensive telephone helplines available 24/7
Formal counselling, in the form of either face-to-face or telephone sessions (as applicable)
Online video counselling and online CBT (as applicable)
Health and wellbeing portal
My Healthy Advantage app
Critical incident support

A full service summary can be found in our one pager here.

There is also an overview of the services here.

Question 3

Are my calls to Health Assured (AssistYou provider) confidential?

Accepted Answer

One important aspect of our AssistYou programme of support is the Health Assured Helpline. This helpline is run by Health Assured who are a leading healthcare provider, external to Virtalent.

All calls are confidential between the caller and their counsellor or advisor.

Exceptions can occur only if there is serious risk of harm to the caller or others.

In such circumstances, the Health Assured counsellor will always seek guidance before breaching confidentiality.

Analytical usage data may be shared with Virtalent (this is basic information, excluding all identifying factors).