Question 1

What tasks CAN Virtalent help my client with?

Accepted Answer

You can find a list of the service we generally provide to clients here, as well as an overview of the tasks we do NOT help with here.

To explain, team members at Virtalent generally fall into 3 'categories'.

Some of our team come from a PA or Executive Assistant background. They will have supported senior business leaders (CEOs, VPs etc) or have worked with the Director of a small business before.

As such, they can comfortably handle a variety of administrative support tasks, however complex! This could range from diary management to booking travel.

Others come from a marketing background. They will have usually worked in senior marketing roles (e.g. Marketing Manager) or as an independent Marketing Consultant before. Marketing VAs support clients with a range of (usually digital) marketing tasks and projects.

They could help a client by managing their social media, email marketing, content writing, relationship building and much more.

Others then fit into the “all-rounder” category. They have solid experience in both EA and marketing roles, and may also have additional skills in customer service (replying to customer enquiries, taking payments, etc.), financial admin, website maintenance and more.

These VAs usually come from a small business background and/or have run their own VA business, so are used to completing a wide range of tasks for a client.

You'll likely to know which category you fall into and the kind of tasks you enjoy the most, as well as where your skill set truly lies. If you can't help a client with something, does it fall into one of the categories above?

Perhaps you would consider yourself to be a PA, but your client needs help with social media, for example. In this case, the best option is to usually ask Virtalent to discuss this with the client with the view to adding an extra team member to their account.

If your client is asking you to do something on that you don't have the experience or skill to carry out to a high standard, please contact your Client Success Manager.

Question 2

My client has asked me to do something I can't do. How should I handle this?

Accepted Answer

Please keep your work within the realm of what should reasonably be expected of a professional Virtual Assistant.

The best question to ask yourself is "am I the most suitable person to handle this task?".

If you don't feel you are:

Could another Virtalent VA could be added to the client's account to do this work? This is our preferred approach as it is more convenient for both you and the client to secure extra help this way. You can find more details on the support we generally provide clients here - just because you don't have a particular skill set, doesn't mean another Virtalent VA won't!
Alternatively, if you are 100% sure that Virtalent cannot provide this support, please help the client resource this by researching and hiring an external supplier. These tasks could include preparing legal contracts, complex graphic design projects or providing tax guidance, for example. This is always going to be a grey area, however you can find a list of tasks we avoid helping clients with here.

Do speak with your Client Success Manager if you ever need support in this area.

What tasks CAN Virtalent help my client with?

My client has asked me to do something I can't do. How should I handle this?

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