Question 1

How can I store and share files with my clients?

Accepted Answer

Need a way to share files and folders? Many clients will often provide you with a G Suite, Zoho or MS 365 email account within their business, which will allow you to work within their existing online storage.

If not, we recommend making use of the Virtalent portal. It's very easy for both you and the client to add files into the client's account.
For one-off uses and larger transfers, perhaps try using WeTransfer. This simple tool allows you to send files up to 2GB for free.

Remember to always work securely and safely.

Question 2

What data security measures must I follow?

Accepted Answer

We take confidentiality and data security very seriously.

At Virtalent, we promise our clients that all of the work carried out for them by us as a team is 100% confidential and 100% secure. This means that we have a few sensible rules in place to make sure this happens.

Be Careful With Files

We recommend that your client provides you with a cloud user account (e.g. G Suite, Office 365), and you use this account to store any files you are working on for them.
If this is not possible or convenient for the client, you can both make use of the Files tab inside the portal.
Use caution when storing files or documents locally on your computer hard drive (in "My Documents", for example).

Don't Sign Anything Extra

You do not have the authority to sign contracts on Virtalent's behalf or represent the company in any contractual capacity.
You should not sign any legal agreements (e.g. an NDA) which could conflict with your contract with Virtalent or our contract with the client, without first asking us to review the agreement. If your client asks you to sign an NDA, please contact your Client Success Manager for their advice.
Never enter into a legal agreement on behalf of a client. You are working on their behalf, but cannot act as their agent or legal representative.

Keep It Confidential

You are the only person that must be party to any emails, phone calls, documents or other client work. Never share this information with anyone else.
This includes friends and family members. They should not be "helping out" or "taking a look over something" for you. This breaks your contract with Virtalent and the trust that the client has placed in you.
Don't publish any details of work you do for clients without the explicit written permission of the client and Virtalent (e.g. on your own website or social media).

Keep It Secure

You must not share your computer with anyone else, unless your user login is completely separate, password protected and accessible by you only.
You should always set strong passwords, using a mix of letters, numbers and characters.
You must have up-to-date anti-virus software and a firewall active on your computer.
You should make use of password sharing software such as Lastpass or Passpack to share sensitive information (article here).
Do not use your own non-Virtalent email address to correspond with a client, under any circumstances.

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