Question 1

Can I share my personal email address or contact details with a client?

Accepted Answer

It's very important that you only ever contact your client using your Virtalent email address, never your personal one.

Alternatively, your client might give you a company email account to use when working with them.

The nature of your role means that your client will need and expect to have your mobile number, just as you will have theirs. However, we don't recommend sharing your home address with your client. We will never share this information with a client ourselves.

If you're ever concerned or unsure about anything relating to your contact information, or what you should share with a client, please contact your Client Success Manager.

Question 2

How is it best to "check in" with a client? When should I do so?

Accepted Answer

After working with a client for some time, it's likely you'll have both settled into a comfortable working pattern together.

This is very positive, however, it's also important that you both review how the relationship is going from time to time too.

Could you be adding even more value to their day? Could you be doing anything differently? Has anything changed?

Revisit Their Initial Brief

Go back to the original "brief" you received from us following the client's initial consultation call with Virtalent and revisit any notes you subsequently made from your first few calls together.

Are they delegating all of the tasks that they originally spoke to you and our Selection Team about? If not, why have they decided not to delegate something? Could they do so now?

Now that you’ve established a good working relationship with your client and they feel comfortable, where else can you add value? Are you skilled in a certain area that they didn’t realise at first, or has the client started working on a new project where you think your experience could be relevant? Clients will always appreciate a proactive approach to working with them.

At Virtalent, our goal as a team should not only be to take care of the day-to-day tasks and projects our clients need support with, but ultimately we also want to help grow them their businesses and realise their ambitions.

Keep Their Goals In Mind

Think back to when you started together. Why did they hire you, a talented, professional Virtual Assistant, in the first place?

Whether this was to save time or access new skills, it can be useful to ask your client whether they feel they have achieve their original goal.

Have they achieved what they set out to do?
What has changed for them since working with you, both personally and professionally?
What are their short-term and long-term goals now?
Have they changed?
How will YOU help them hit those goals?

Maintain Open Communication

When a client is busy and you also have other clients to attend to yourself, it's easy to let day after day pass by without 'checking in' with each other. Gradually you could become distant and lose the rapport you've worked so hard to build together at the start of your relationship.

Try to ensure you set aside time to ensure your client has everything they need from you (and you have everything you need from them!), to discuss the progress of any ongoing tasks/projects and plan the weeks ahead.

It only needs to be a 10 minute 'hello' on the phone here and there!

Can I share my personal email address or contact details with a client?

How is it best to "check in" with a client? When should I do so?

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