Question 1

Can I share my personal email address or contact details with a client?

Accepted Answer

It's very important that you only ever contact your client using your Virtalent email address, never your personal one.

Alternatively, your client might give you a company email account to use when working with them.

The nature of your role means that your client will need and expect to have your mobile number, just as you will have theirs. However, we don't recommend sharing your home address with your client. We will never share this information with a client ourselves.

If you're ever concerned or unsure about anything relating to your contact information, or what you should share with a client, please contact your Client Success Manager.

Question 2

What are Virtalent's contact details?

Accepted Answer

Virtalent's registered address is Virtalent Ltd, Front Suite - 1st Floor, Charles House, 148-149 Great Charles Street, Birmingham, B3 3HT.

This address can also be used for your invoices, for example.

Our main phone number is 0330 120 0477.

This phone number is attended to by a Virtual Receptionist, who will try to pass through the call to the relevant team member if they are available. If they aren't available, they'll take a message and pass it on - we'll then call you or the client back ASAP.

Your client will have the email address of their Client Success Manager.

Both you and the client can also email support@virtalent.com.

Internally, if you are the one looking to get in touch, you can usually get a quick reply from Slack!

Can I share my personal email address or contact details with a client?

What are Virtalent's contact details?

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