Can I pay for things using my client's credit card?
If you need to use your client's credit or debit card to make payments on their behalf, there are a number of ways for your client to safely share these details with you, including LastPass and Passpack. It's also possible for your client to set-up a prepaid debit card (i.e. Pockit and Google Pay) for you to pay for more frequent expenses.
Can I use the Virtalent logo?
It depends! Please check with us first.
Are my calls to Health Assured (AssistYou provider) confidential?
Yes, all calls are 100% confidential.
I have a call with a new client. What should I expect?
When speaking with new clients, make sure you prepare well ahead of the call, take the opportunity to ask questions and, most importantly, convey the very best first impression possible!
What services are available via the AssistYou IAP?
This includes the Health Assured mobile app and a confidential 24/7 helpline.
What tools should I use to communicate with my client?
There are no set rules here - try to use what the client already prefers to use, but otherwise make a suggestion!
What is in the My Healthy Advantage app? (AssistYou)
AssistYou includes access to the My Healthy Advantage app. The app has been designed by experts to support your mental and physical health by offering a broad range of content and tools that cover a wealth of real life issues.
My client has asked me to do something I can't do. How should I handle this?
Please keep your work within the realm of what should reasonably be expected of a professional Virtual Assistant. If you're unsure, let us know!
Can I use extra hours, above my client's monthly plan? How does this work?
If you go over the client's available 'remaining balance', the portal will automatically top-up their account with extra hours for you to use. It's expected!