How will I hear about new client opportunities?
New client briefs will always be posted into the #Opportunities channel on Slack.
Can I use extra hours, above my client's monthly plan? How does this work?
If you go over the client's available 'remaining balance', the portal will automatically top-up their account with extra hours for you to use. It's expected!
Can I use the Virtalent logo?
It depends! Please check with us first.
How does client billing at Virtalent work?
Remember, clients are billed on a monthly subscription, based on the date they created their account with us.
Do you have any recommendations for sending greetings cards and gifts?
Click on the FAQ to see our current list of recommendations - everything from handwritten cards to chocolates!
My client is struggling to delegate. Do you have any advice for me?
Our main advice would be to communicate clearly, focus on recurring tasks, define the client's expectations and encourage new ideas. Take a look at the FAQ for more detailed guidance!
What tasks can Virtalent NOT help my client with?
At Virtalent, we naturally feel it's sensible to avoid helping clients with anything that requires the help of a highly-specialised professional, or anything that doesn't sit well with the sustainable, sensible approach we take to working with clients.
What tools can my client use to document processes?
Google Docs is a great tool for simple processes to share directly with your client, as is Process Street. You could also document processed via video using the likes of CloudApp.