How do I make outbound calls for my client? What are the 'rules' here?

We believe it's helpful for you to be happy making a reasonable, but limited, amount of calls from your mobile, as part of your day-to-day work in supporting a client, providing that your phone contract has sufficient inclusive minutes. Please read on for our suggestions for international calls and what areas to approach with caution.

call charges calls for your client communication international calls making calls using your own mobile

Should I handle incoming calls on behalf of a client's business?

We recommend using a call answering service that you both have access to, or a joint voicemail service.

answering service call answering calls for your client moneypenny taking calls

Do you have any recommendations for sending greetings cards and gifts?

Click on the FAQ to see our current list of recommendations - everything from handwritten cards to chocolates!

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What are Virtalent's contact details?

You can find our address in your Virtalent email signature, dial 0330 120 0477 or email [email protected].

address contact details phone number

I want to change from being a self-employed VA to working as a Limited company - do I need to let Virtalent know?

What data security measures must I follow?

At Virtalent, we promise our clients that the work carried out for them is 100% confidential and 100% secure. This means that we have a few sensible rules in place to make sure this happens.

confidentiality file storage working safely

Can you recommend any good bars or restaurants in London?

We've gathered this list of recommendations from your messages to us. Have a new suggestion? Please let us know!

bars dining out london recommendations restaurants

Can I pay for things using my client's credit card?

If you need to use your client's credit or debit card to make payments on their behalf, there are a number of ways for your client to safely share these details with you, including LastPass and Passpack. It's also possible for your client to set-up a prepaid debit card (i.e. Pockit and Google Pay) for you to pay for more frequent expenses.

expenses credit card making purchases

I have a call with a new client. What should I expect?

When speaking with new clients, make sure you prepare well ahead of the call, take the opportunity to ask questions and, most importantly, convey the very best first impression possible!

calls with clients client brief introductory calls new clients prospective clients

What is AssistYou?

AssistYou is Virtalent’s Individual Assistance Programme (IAP), a service we have invested in to support your health and wellbeing.

assist you assistyou health health assured IAP mental health wellbeing
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