Remember, clients are billed on a monthly subscription, based on the date they created their account with us.
You can find our address in your Virtalent email signature, dial 0330 120 0477 or email [email protected].
New client briefs will always be posted into the #Opportunities channel on Slack.
The best place to head to is the e-book inside your Welcome folder.
There's no need! Your client already has access to your Virtalent profile, inside the Task Portal. Please speak to Virtalent if they need more information than the profile contains.
Click on the FAQ to see our current list of recommendations - everything from handwritten cards to chocolates!
It depends. We are a remote-first service, but if you are both happy, it can be possible to arrange an in-person meeting on occasion.
If you go over the client's available 'remaining balance', the portal will automatically top-up their account with extra hours for you to use. It's expected!
There are no set rules here - try to use what the client already prefers to use, but otherwise make a suggestion!
Your Client Success Manager is on hand to support you with any IT issues, including with the portal, so please contact your CSM in the first instance.