How do I make outbound calls for my client? What are the 'rules' here?
We believe it's helpful for you to be happy making a reasonable, but limited, amount of calls from your mobile, as part of your day-to-day work in supporting a client, providing that your phone contract has sufficient inclusive minutes. Please read on for our suggestions for international calls and what areas to approach with caution.
What are Virtalent's contact details?
You can find our address in your Virtalent email signature, dial 0330 120 0477 or email [email protected].
What tools should I use to communicate with my client?
There are no set rules here - try to use what the client already prefers to use, but otherwise make a suggestion!
How do I use the Task Portal?
The best place to head to is the e-book inside your Welcome folder.
Should I handle incoming calls on behalf of a client's business?
We recommend using a call answering service that you both have access to, or a joint voicemail service.
How do I invoice Virtalent?
There's nothing for you to do. The portal will generate your invoice each month, for you!
How do expenses work at Virtalent?
Though we encourage clients to manage any costs or bills themselves, we do also offer the facility for you to log small expenses.