My client has asked me to do something I can't do. How should I handle this?

Please keep your work within the realm of what should reasonably be expected of a professional Virtual Assistant. If you're unsure, let us know!

What is AssistYou?

AssistYou is Virtalent’s Individual Assistance Programme (IAP), a service we have invested in to support your health and wellbeing.

How can I store and share files with my clients?

We recommend making use of a cloud storage account specified by your client, or the portal.

What legal information and support is available through AssistYou?

AssistYou is provided by leading IAP provider, Health Assured. Health Assured provides you with a 24/7 confidential helpline, portal and My Healthy Advantage app.

How do I access the services offered as part of AssistYou?

AssistYou is Virtalent’s Individual Assistance Programme (IAP), delivered in absolute confidence by Health Assured.

I have a call with a new client. What should I expect?

When speaking with new clients, make sure you prepare well ahead of the call, take the opportunity to ask questions and, most importantly, convey the very best first impression possible!

What services are available via the AssistYou IAP?

This includes the Health Assured mobile app and a confidential 24/7 helpline.

How do I arrange holiday cover?

As soon as you know when you plan to be away, please let us know so we can put holiday cover in place for your client.